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"The goal as a company is to have customer service that is not just the best, but legendary." -Sam Walton We can send a man to the moon, construct a canal to connect two oceans and create cars powered by electricity, yet it's funny how most shoe sizes conveniently stop at size 13. Why can't shoe companies follow the "bigger is better" mantra? It sounds trivial, but have you ever walked into a department store and witnessed store employees shaking their heads? Watch them scramble to the find only one pair of shoes that will fit your feet? Recommend you pursue a career in barefoot water skiing? Yes, there are advantages to being tall, but you can easily stub your toes with size 15 feet. Sympathizing with Godzilla, Shaquille O'neil or any other Bigfoot, Zappos.com is resizing the way consumers experience shoe shopping. The world's largest shoe store offer selections that satisfy every whim, need and size from Tinkerbell to King Kong. What's remark